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Return & Exchange Policy

You may return items purchased from a FAZAL store for exchange or credit note within 7 days from the date of the in-store purchase.

  • Items returned must be accompanied by the original receipt and the original tags on the item.

  • Items returned within 7 days of the date of purchase can only be exchanged or a credit note issued.

  • Items must be returned new, unworn and in the condition in which they were received. If the items in questions are not in resalable condition, management reserves the right to decline an exchange, if the item does not meet our standards.

  • Due to the nature of our business, any items which have been altered will not be accepted for return or exchange.

  • We cannot accept returns or exchanges on intimate apparel, fragrances or gift vouchers.

  • Items bought on sale are considered FINAL SALE and are not eligible for returns or exchanges. 

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